Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our services. Some information you give us directly when you create an account or contact us. Other information we gather automatically as you use our platform.

Personal Information You Provide

• Contact details including your name, email address, phone number, and business address
• Account credentials such as username and encrypted password
• Business information including company name, ABN, industry sector, and organizational structure
• Financial data related to budget approval workflows and spending patterns
• Communication preferences and support inquiry details
• Payment information processed through secure third-party payment providers

Information Collected Automatically

When you use our platform, we collect certain technical information to improve functionality and security. This includes your IP address, browser type, device identifiers, pages you visit, and how long you spend on different sections. We also track feature usage patterns to understand which tools are most valuable to our users.

How We Use Your Information

Your information helps us deliver and improve our budget approval services. We're not in the business of selling data — we use what you share to make lymariqensa work better for you.

Data Storage and Security

We store your data on secure servers located in Australia, using industry-standard encryption both in transit and at rest. Our security measures include regular vulnerability assessments, access controls, and employee training on data protection practices.

While we implement robust safeguards, no system is completely immune to security risks. We maintain incident response procedures and will notify you promptly if we detect any breach that might affect your information, as required under the Notifiable Data Breaches scheme.

Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal obligations. Active account data is retained for the duration of your subscription plus seven years, in accordance with Australian taxation and business record requirements. After this period, we securely delete or anonymize your information unless we're legally required to retain it longer.

Sharing Your Information

We're selective about who we share your data with. We don't sell personal information to third parties, and we only share what's necessary with trusted partners who help us deliver our services.

• Cloud infrastructure providers who host our platform with strict contractual data protection obligations
• Payment processors who handle transactions securely and never store complete payment details on our systems
• Analytics services that help us understand platform usage through aggregated, non-identifying data
• Professional advisors including accountants, lawyers, and auditors bound by confidentiality requirements
• Law enforcement or regulatory authorities when legally required or to protect rights and safety

All third-party service providers processing your data on our behalf are contractually bound to protect your information and use it only for specified purposes. We conduct due diligence to ensure they maintain appropriate security standards.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and have processes in place to help you exercise them.

To exercise any of these rights, contact our privacy team using the details below. We'll verify your identity and respond within a reasonable timeframe. There's no charge for most requests, though we may apply a fee for excessive or repetitive requests.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality and understand how you interact with our services. Some cookies are essential for basic operations, while others help us improve your experience or analyze usage patterns.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We don't use third-party advertising cookies or track you across other websites.

International Data Transfers

We primarily store and process data within Australia. However, some service providers we work with may process data in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and verified compliance frameworks.

Any international transfers comply with Australian Privacy Principle 8, which governs cross-border disclosure of personal information. We'll only transfer your data to countries with adequate privacy protections or where we've implemented alternative safeguards.

Children's Privacy

Our services are designed for business users and aren't intended for individuals under 18. We don't knowingly collect personal information from children. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform before the changes take effect.

Continued use of our services after policy updates indicates your acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Making a Complaint

If you're concerned about how we've handled your personal information, please contact us first. We take privacy complaints seriously and will investigate promptly. Most concerns can be resolved through direct communication with our privacy team.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They can be reached at 1300 363 992 or through their website at oaic.gov.au.