Last Updated: January 2025 | This policy applies to all programme enrollments and purchases made through lymariqensa beginning 2025
Understanding Your Refund Rights
At lymariqensa, we're committed to supporting your educational journey through our budget approval workflow training programmes. Sometimes plans change, and we get that. This policy explains when and how you can request a refund if our programme isn't the right fit for you.
We've designed our refund process to be straightforward because we value your trust. Whether you're still considering enrollment or already started, you'll find clear guidelines below about what options are available to you.
General Refund Principles
Our approach centers on fairness for everyone. We assess each situation individually while maintaining consistent standards across all requests. The timing of your request matters quite a bit in determining eligibility.
Keep in mind that some programme components involve third-party resources or materials that have specific terms we need to respect. These factors can affect what refund percentage applies in your particular case.
Full Refund Eligibility
Requests submitted within 14 days of purchase, before you've accessed core programme materials or attended live sessions. This cooling-off period gives you time to make sure the programme matches your expectations.
Partial Refund Eligibility
Requests between 15-30 days after purchase may qualify for partial refunds based on materials accessed and sessions attended. We calculate this proportionally to ensure everyone's treated fairly.
Non-Refundable Situations
After 30 days from purchase, or once you've completed more than 40% of the programme content, refunds aren't available. This reflects the resources we've committed to your learning experience.
Special Circumstances
Medical emergencies, unexpected relocations, or other significant life events may be considered on a case-by-case basis. We ask for supporting documentation to process these requests thoughtfully.
How The Refund Process Actually Works
We've streamlined our process to reduce waiting and confusion. Here's what happens when you submit a refund request, step by step. Most requests get resolved within two weeks, though complex situations might take a bit longer.
Submit Your Request
Contact our support team via email at support@lymariqensa.com with your enrollment details, purchase date, and reason for the refund request. The more context you provide, the faster we can process your case.
Initial Review
Our team reviews your request within two business days. We'll verify your enrollment status, check which materials you've accessed, and confirm you meet eligibility criteria. You'll receive an acknowledgment email confirming we've got your request.
Assessment and Communication
We evaluate your specific situation against our policy guidelines. If we need additional information or documentation, we'll reach out directly. Most straightforward cases get approved at this stage without needing extra steps.
Decision and Processing
Once approved, we process your refund through the original payment method. You'll receive a detailed breakdown showing any deductions for materials used or sessions attended. The funds typically appear in your account within 5-10 business days.
Expected Processing Times
Standard requests: 7-10 business days | Complex cases requiring documentation: 10-15 business days | Payment provider processing: Additional 3-5 business days after our approval
Different Scenarios and What They Mean
Every situation has its own context. Below are common scenarios we encounter and how we typically handle them. Remember that these are guidelines rather than rigid rules.
Changed Your Mind Early
You enrolled but realized within the first week that the programme focus doesn't match what you need right now. Maybe you thought it covered different aspects of budget workflows, or your job requirements shifted.
Expected outcome: Full refund likely approved if you haven't accessed core materials or attended live sessions. We'll need confirmation you understand access will be revoked.
Started But Couldn't Continue
You began the programme, attended a couple of sessions, but unexpected work commitments or personal situations mean you can't dedicate time to finish. You're about 20% through the content.
Expected outcome: Partial refund calculated based on materials accessed and sessions attended. We deduct costs for resources you've already used and provide the remaining balance.
Technical Issues Prevented Access
You've tried repeatedly to access programme materials but experienced persistent technical problems despite working with our support team. The issues significantly impacted your ability to participate.
Expected outcome: Full refund typically approved when technical failures on our end prevented reasonable programme access. We document the support tickets as part of the review.
Medical Emergency
A serious health issue or family emergency arose that requires your full attention for an extended period. You're unable to participate meaningfully in the programme for several months.
Expected outcome: We may offer programme deferral to a future cohort starting in late 2025 or 2026 as an alternative to refund. If you prefer a refund, we'll assess based on documentation provided and programme completion percentage.
Programme Content Concerns
After attending initial sessions, you feel the programme content doesn't deliver on what was described in the marketing materials. You expected more advanced techniques but found the level too introductory.
Expected outcome: We review the specific concerns against programme descriptions. If there's a genuine mismatch between what was promised and delivered, refunds are considered even after some participation.
Completed Most of Programme
You're 70% through the programme but decide you're not interested in completing the final modules. You've attended most live sessions and accessed nearly all materials.
Expected outcome: Refund not available at this completion level. You've received the majority of the programme value, and our costs for your participation are fully committed.
Payment Methods and Return Processing
How you paid affects how quickly you'll see the refund. Here's what to expect based on different payment methods we accept.
Credit and Debit Cards
Refunds return to the original card used for purchase. Once we process the refund on our end, your bank typically takes 5-10 business days to show the credit. Sometimes it appears as a pending transaction before finalizing.
If the card has expired or been replaced since you made the purchase, contact your bank. They can usually redirect the refund to your current account once we've initiated it.
Bank Transfers
For direct bank payments, we'll need your current account details to process the refund. Make sure the information you provide matches your bank's records exactly to avoid delays or failed transfers.
International bank transfers can take 7-15 business days and might incur small processing fees from intermediary banks. We cover our processing costs but can't control charges from other financial institutions in the transfer chain.
Payment Plans
If you enrolled through an installment payment plan and request a refund, we calculate based on payments already made minus any applicable deductions. Future scheduled payments are cancelled immediately.
For refunds where you've made multiple installments, we process a single refund covering the eligible amount rather than reversing individual payments. This simplifies tracking on both ends.
Third-Party Payment Platforms
Payments made through third-party platforms may have additional processing steps. We initiate the refund to the platform, which then credits your account according to their policies and timelines.
Important Things To Remember
- All refund requests must come from the person who enrolled or an authorized representative with proper documentation
- Programme access is immediately revoked once a refund is processed. You won't be able to view materials or attend future sessions
- Certificates or credentials earned before refund processing are revoked and become invalid
- If you received promotional discounts or scholarship support, refund calculations are based on the discounted amount you actually paid
- Refund eligibility for bundled programmes is assessed individually for each component based on access and participation
- Weekend and public holidays aren't counted in business day calculations for processing times
- We maintain records of all refund requests and decisions for seven years as part of our financial compliance obligations
- Changes to this refund policy don't affect enrollments made under previous policy versions
Alternatives to Refunds
Sometimes there are better options than a refund that might suit your situation. We're open to discussing alternatives that work for both of us.
Programme Deferral
If timing is the issue rather than programme content, we can move your enrollment to a future cohort. Our next sessions begin in autumn 2025 and winter 2026. This preserves your full access without financial loss.
Programme Switching
Realized you picked the wrong programme? We can transfer your enrollment to a different lymariqensa programme that better matches your needs. You'd pay or receive credit for any price difference.
Extended Access
Need more time to complete the programme? We can extend your access period for an additional fee that's considerably less than re-enrolling. This works well if you're most of the way through but need a few extra months.
Partial Credit
Instead of a refund, we can provide credit toward future lymariqensa programmes or additional resources. This gives you flexibility while keeping your investment in your professional development.
Questions About Your Specific Situation?
Every refund request gets individual attention from our team. We're here to help you understand your options and work through the process together.
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